📋 What Information We Collect
Game Haji collects only the information genuinely needed to deliver our services, maintain security, and meet legal obligations. Collecting unnecessary or excessive data goes against our policy.
The types of information we may collect:
Our Commitment to Transparency: Whenever any of the above information is collected, you will be informed at that moment about what is being collected and why. Nothing is taken without your knowledge.
🔍 How We Collect Information
Game Haji collects information through several methods, each based on your consent:
Provided Directly
Information is collected directly when you fill out a registration form, upload KYC documents, write in support chat, or provide payment details. This is the most common way we receive your data.
Automatic Collection
When you use the Game Haji website or app, certain technical information is automatically collected — such as your IP address, browser type, time spent on each page, and features used. This information helps us improve the performance and functionality of the site.
From Third Parties
During payment processing, transaction confirmation data may be received from bKash or Nagad. For KYC verification, information may be obtained from authorized verification agencies.
🎯 How We Use Your Information
Game Haji uses your information only for specific purposes. Each purpose is clearly set out below:
- Account creation and management: To keep your profile, balance, and history accurate and up to date.
- Identity Verification (KYC): To comply with international financial regulations and prevent fraud.
- Payment processing: To ensure deposits and withdrawals are processed securely.
- Security Monitoring: To prevent unauthorized access, fraud, and account theft.
- Service Improvement: To analyze your usage patterns and improve your overall experience.
- Customer Support: To resolve your issues and answer your questions.
- Legal obligations: To fulfil reporting and record-keeping requirements set by regulatory authorities.
- Relevant Promotions: To send you offers tailored to your preferences (you can opt out of this at any time).
What We Don't Do: Your data is never used to build profiles for sale to third parties for targeted advertising, nor is it shared with anyone for marketing purposes.
🤝 Data Sharing — With Whom and How Much
Game Haji shares your information with third parties only in specific circumstances and only to the extent necessary. Your data is never sold for commercial purposes under any circumstances.
| Third Parties |
Why It Is Shared |
What Information Is Shared |
| Payment Processors (bKash, Nagad) |
To process transactions |
Payment-related information only |
| KYC Verification Authority |
For identity verification |
Full Name, NID Number |
| Cybersecurity Expert |
For System Audits |
Anonymized Log Data |
| Law Enforcement Agencies |
In response to lawful orders or investigations |
Only Information Specified in the Order |
Contractual terms: All service providers contracted by Game Haji are required to uphold the same privacy standards. They may not use your data for their own purposes.
🔐 Technical Data Protection Measures
Game Haji uses industry-leading technology to keep your information safe. The following measures are actively protecting your data:
- SSL/TLS Encryption: All communications on the website and app are secured with 128-bit encryption.
- Encrypted Database: Data stored on our servers is also encrypted and can only be read by authorized systems.
- Two-Factor Authentication (2FA): You can add a second layer of security to your account.
- Restricted access: Game Haji staff may only access information that is strictly necessary for their job responsibilities.
- Regular backups: Your data is regularly backed up to prevent loss in the event of a technical issue.
- Penetration Testing: Regular penetration testing is conducted to identify and address vulnerabilities proactively.
- Log Monitoring: Unusual activity is automatically flagged and investigated.
🗓️ Data Retention Period
Game Haji does not retain your data indefinitely. A specific retention period is defined for each type of information:
| Type of Information |
Retention Period |
Reason |
| Core Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | AML Regulations |
| Support Chat History | 2 Years | Quality Control |
| Site Browsing Logs | 6 months | Security Monitoring |
| Marketing Preferences | Until Consent is Withdrawn | Relevant Communications |
Once the retention period expires, data is securely and permanently deleted to prevent any possibility of recovery.
⚖️ Your Rights
You have full control over your own information. Game Haji respects these rights in their entirety:
👁️
Right to Access
You may request to see what information we hold about you.
✏️
Right to Rectification
You may request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
Under certain circumstances, you may request that your information be deleted.
📦
Right to Portability
You may request a copy of your personal information.
🚫
Right to Object to Processing
You may opt out of marketing communications or object to certain uses of your data.
⏸️
Right to Restrict Processing
You may request that data processing be restricted under certain circumstances.
To exercise these rights [email protected]to send us an email. Game Haji will respond within 30 business days.
🍪 Cookie Policy
The Game Haji website uses cookies — small files stored in your browser that help the site remember you. We use three types of cookies:
Required
Session Cookie
Required to keep you logged in. Without it, the site will not function properly.
Required
Security Cookies
Protects your account from CSRF attacks and fraudulent requests.
Optional
Performance Cookies
Helps us analyze which pages are used most frequently to improve the site.
Optional
Preference Cookie
Remembers your language and display preferences so you don't have to reset them each visit.
You can disable optional cookies through your browser settings. However, disabling essential cookies may affect the site's functionality.
👶 Protection of Children's Data
Game Haji is strictly for users aged 18 and above. We do not knowingly collect information from minors. If an account is found to belong to someone under 18, it will be closed immediately and all associated data will be deleted.
If you are a parent or guardian and believe your child has created an account on Game Haji, please immediately [email protected]Please contact us at.
🔄 Privacy Policy Updates
Game Haji may update this Privacy Policy as needed. Minor changes will be reflected by updating the date at the top of the page. For significant changes to how we collect or use data, you will be notified at least 14 days in advance via your registered email or an in-app notification.
Continued use of Game Haji after an update constitutes your acceptance of the revised policy. If you do not agree with the new policy, please withdraw your balance and notify us before closing your account.
📬 Privacy Contact
For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team:
Live Chat
24/7 Support Available
Response Time
Up to 30 Business Days
Frequently Asked Questions
❓ Account & Verification Queries
If you have forgotten your password, click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address and an OTP or reset link will be sent to you. Once you receive the OTP, use it to set a new password. The entire process typically takes 3–5 minutes. If you no longer have access to the mobile number or email used during registration, please contact us via live chat or at
[email protected]. In that case, you may be asked to provide your NID or some account details for identity verification — this is purely to protect your account.
KYC verification generally requires two things: (1) Proof of identity — a clear photo of your National ID (NID), passport, or driving licence (both front and back), and (2) Proof of address — a utility bill, bank statement, or government letter showing your name and address, issued within the last 3 months. To upload your documents, log in to your account → go to Profile → Verification tab → upload your files. As long as the images are clear and legible, verification is usually completed within 24–48 hours. All KYC documents are stored securely on encrypted servers.